Customer Service Representative

(Oviedo) Funciones: Acts as primary customer interface for important external customers, potential customers and other roles internal to the business. Proactively interacts with customers for notification of late orders due to product availability, transportation issues Interacts with customers as the occasion arises - on site. Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model Interacts with broader network of Internal Axalta Partners to ensure that the customers" requirements are understood, and commitments are met. Receives and processes all types of customer orders including complex and/or Export orders (if required). Responsible for inquiry & order handling process from beginning to end Is responsible for management of consignment stock: consignment fill-up, invoicing, Processes customer complaints in SFDC and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis. Performs quality control checks (QC Status) and takes subsequent actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed. Follows desk procedures / policies in compliance with IATF16949 and/or other Quality System requirements. Requisitos: Bachelor degree or equivalent through experience Local language, good knowledge of English, good knowledge of German and/or French (oral and written) Computer knowledge: Proficient in Microsoft Office package. Good knowledge of SAP. 2 years" experience in a customer-oriented position Customer Service Fundamentals Follow up: follows up on the status of customer orders autonomously Managing conflict: opens discussions effectively Quality orientation. Disciplined to follow procedures Stress tolerance: Ability to work under pressure and able to manage multiple basic tasks Continuous improvement: Ability to pro-actively identify opportunities for improvement and communicate internally Autonomous Teamwork / collaboration Embracing change: Approaches change positively Analysis & judgment: Identifies issues, gathers and interprets information Engagement Contrato: Temporal Jornada: Completa Salario: 23.155€ al Año