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Customer Service Representative

Tuesday, 26 de September de 2023
179
(Oviedo) Funciones: Acts as primary customer interface for important external customers, potential customers and other roles internal to the business. Proactively interacts with customers for notification of late orders due to product availability, transportation issues Interacts with customers as the occasion arises - on site. Develops and maintains in-depth knowledge of assigned customers: --knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers, understanding the business model Interacts with broader network of Internal Axalta Partners to ensure that the customers" requirements are understood, and commitments are met. Receives and processes all types of customer orders including complex and/or Export orders (if required). Responsible for inquiry & order handling process from beginning to end Is responsible for management of consignment stock: consignment fill-up, invoicing, Processes customer complaints in SFDC and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis. Performs quality control checks (QC Status) and takes subsequent actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed. Follows desk procedures / policies in compliance with IATF16949 and/or other Quality System requirements. The jobholder needs to identify, define and resolve customer issues in an independent way. This requires excellent problem-solving skills to pro-actively propose solutions. The jobholder must be able to make a Root Cause Analysis. He / she needs to obtain and maintain a thorough understanding of the business of the customer, to respond to customer needs and to be able to take appropriate action in case issues arise. Requisitos: Bachelor degree or equivalent through experience (may vary depending local country requirements) Language skills: Local language, good knowledge of English, good knowledge of German and/or French (oral and written) Computer knowledge: Proficient in Microsoft Office package. Good knowledge of SAP. Strong interpersonal skills Good written and verbal communication skills Active listening skills 2 years" experience in a customer-oriented position Contrato: Temporal Jornada: Completa Salario: 23.155€ al Año
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